Syscomm
offer a professional maintenance and support service
designed to meet the needs of businesses without the
internal resources or the time needed to effectively
manage and maintain critical business IT systems.
Our
proactive maintenance packages combine the benefits
of regular scheduled system maintenance and server
health monitoring together with on-site, remote and
telephone support that covers day-to-day support incidents
as they arise. Service level agreements provide support
customers with service assurance through a guaranteed
four hour response for critical server or network
failures.
We
consult with our support customers on a quarterly
basis to ensure that they are receiving the correct
level of support for their requirements. These reviews
help us to provide our customers not only with unrivalled
levels of service and system stability but also help
us to foster a long-term constructive relationship
as their outsourced IT department.
No
two of our clients are the same, and our support solutions
reflect this. We can fully customise our support packages
to suit the needs of your company and your budgetary
constraints. Our support packages include a number
of support modules which combine to provide a comprehensive,
all-inclusive coverage. This top flight package covers
all aspects of system support from the users desktop
through to the backroom servers and also includes
broader aspects of business systems development, service
continuity and disaster recovery. We understand that
customers prioritise and value many of these modules
differently and in response to this we would welcome
the opportunity to tailor a package to your support
requirements.
With
an increasing number of companies embracing mobile
and teleworker solutions, we can seamlessly extend
system support to your remote users in any location.
With our innovative remote desktop support, we can
control a remote user's desktop directly from the
Engineer's screen and can significantly reduce the
incident resolution time.
To
find out how Syscomm can help to move your focus away
from your IT systems and back towards business development,
please telephone us and we would be glad to arrange
a face-to-face meeting to discuss your individual
requirements.
