FAQs
Explore answers to some of the most commonly asked questions about Syscomm, managed IT support, cyber security and more.
Syscomm FAQs
Find answers to common questions about Syscomm and our IT services.
Have a query we haven’t covered? Get in touch!
What is IT support?
Founded in 1984, we’re a team of IT professionals passionate about business technology trends.
Through our unique hexagonal approach, we eliminate the gaps between systems that typically create risks and inefficiencies, helping organisations to achieve more whilst staying in control of their IT environment.
What services do you offer?
We deliver complete IT solutions including managed services, cyber security, cloud transformation, and infrastructure support. Our integrated approach combines these through one unified platform, removing common points of failure.
You can learn more about what we do on our services pages.
What sort of experience does your team have?
Our team has forty years of experience managing enterprise IT environments and counting.
We’ve helped over 200 organisations recover from cyber incidents, giving us unique insights into building resilient systems.
How can you help with our organisation's technology?
We transform disconnected IT components into one seamless environment. Our integrated approach combines proactive monitoring, expert support, and strategic guidance to remove common technology challenges from your operations.
What are the benefits of choosing business IT support near me?
While we serve clients nationwide from our Coventry base, our local presence offers advantages. We combine rapid on-site support when needed, with 24/7 remote monitoring through our self-managed UK data centre infrastructure.
What are IT managed services?
IT management services – also known as managed IT services, co-managed IT support, or IT outsourcing – revolves around proactive technology management that prevents issues before they impact your operations.
As part of our own managed IT service offering, we handle everything from helpdesk support and cloud services to 24/7 monitoring and maintenance and strategic IT planning.
Why choose managed IT services?
Managed IT support means you gain an entire team of IT professionals to oversee your infrastructure. They help strategically plan, implement, and continuously optimise new technology for businesses, while keeping them secure and efficient.
And, preventive maintenance from the experts allows you to reduce IT spending and get your money’s worth from your existing (and future) investments.
What are the advantages of cloud services?
The benefits of cloud technology in business extend beyond basic flexibility. When you introduce cloud solutions, you gain assurance that your business-critical systems and data are backed up and recoverable should you face an IT incident.
As we offer public, private, and hybrid cloud services (through our own UK data centre infrastructure), you’re free to choose the best-fitting solution for your organisation’s needs.
How do you ensure business continuity?
Our six data centres provide multiple layers of protection. We combine automated failover systems with regular testing and verification to ensure your operations continue without interruption, even during major incidents.
What security measures do you implement?
We take a comprehensive approach to security, using our ABC (Awareness, Behaviours, Controls) framework which combines AI-powered monitoring with human expertise. Through integrated systems and automated responses, we protect your entire IT environment while maintaining operational efficiency.
This defence-in-depth approach weaves cyber security into your entire IT ecosystem, rather than treating it as an add-on.
IT and Technology FAQs
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Cyber Security FAQs
What is cyber security?
Cyber security refers to the practice of protecting systems, networks, and data from digital attacks. It encompasses a range of technologies, processes, and practices designed to safeguard sensitive information, from customer contact details to intellectual property.
At Syscomm, our approach to cyber security combines real-time monitoring, automated responses, and human expertise to not just tackle threats as they arise, but actively prevent them.
Why is cyber security important for businesses?
Modern threats target gaps between security systems. Our cyber security and protection framework eliminates these vulnerabilities through integrated monitoring and controls, safeguarding your reputation, data, and operations while maintaining business efficiency and performance.
Why does my organisation need risk management?
Often, today’s complex IT environments create multiple potential vulnerabilities across systems, data, and operations. Risk management helps you to understand where exactly these vulnerabilities lie, and then implement appropriate measures to remediate them.
How can I improve my organisation's cyber security?
Enhancing security involves implementing several best-practices, like multi-factor authentication, regular software updates, and employee training. Regularly assessing your IT environment for vulnerabilities and adopting a proactive approach to defence are also key.
Collaborating with IT professionals can further strengthen your security measures.
What makes your cyber security services different?
Unlike providers who implement disconnected security tools, we create one unified protection environment.
Our integrated platform eliminates common security gaps, while lessons from recovering hundreds of organisations inform our prevention strategies.
Can you support existing vendor relationships?
Yes – we work alongside your current vendors, providing integrated management and filling capability gaps through our own infrastructure.
We’ll incorporate solutions from leading providers into our unified platform. This way, we can ensure that while no opportunities or risks are missed, you still benefit from the vendor-specific advantages you’ve come to know and love.
What cloud platforms do you support?
We can connect securely to all major providers including Azure, AWS, and Google Cloud through our own network infrastructure.
How do you handle vendor updates?
Our integrated platform enables controlled updates across your environment, protecting security and compatibility.
Do we need to change vendors to work with you?
Not necessarily. We always aim to enhance your existing solutions through integration, rather than replacements.
When we think changes would benefit you, we’ll be sure to manage transitions seamlessly.
Vendor Solutions FAQs
IT Infrastructure & Networking FAQs
Still have a question? Get in touch – we’d be happy to help.
What is IT infrastructure?
Your IT infrastructure components form the foundation of your technology environment.
Though infrastructure looks different for every organisation, it generally encompasses the hardware, software, and networking solutions that you rely on to run applications and store and access digital resources.
What do your IT infrastructure and management services cover?
Whether you need guidance about gaps in your current setup, or just aren’t sure how to document IT infrastructure for compliance audits, our team can help.
After assessing your needs and implementing any necessary upgrades, we’ll equip you with a unified management platform. You’ll gain total visibility over your entire technology environment, from network architecture to security controls.
How do you combine business solutions with IT infrastructure?
We integrate common examples of IT infrastructure – including networks, servers, cloud services, and security systems – into one seamless environment, designed to help you achieve your business objectives.
These components – which we think of as ‘hexagons’ – align flawlessly, creating one comprehensive framework that supports all of your organisation’s IT needs.
What's the difference between infrastructure and networks?
IT infrastructure vs IT networks can best be broken down like this: while networks connect your systems, infrastructure encompasses your entire technology foundation.
Our approach unites both through one integrated platform, eliminating gaps that typically create vulnerabilities.
Ready to bridge the gap between present and potential?
Gain valuable insights into your technology posture with our complimentary lite assessment.
We’ll review key areas of your IT, then highlight vulnerabilities and opportunities for improvement in an actionable report.
This snapshot will help you to see not just where your technology stands, but also how to get it out of your way and working better (and more securely) for your business.
