Syscomm Privacy Policy

Introduction

Updated September 2026
Syscomm values user trust and prioritises privacy protection. This policy explains how we collect, process, and protect personal data and how we use cookies and other tracking technologies when you visit www.syscomm.co.uk.

This policy does not apply to data processing we carry out on behalf of our clients as part of our managed service arrangements. Those activities are governed by separate data processing agreements.

Collection of Personal Information

You may voluntarily provide personal information, including your name, contact details, employer, or employment background, when you contact us, request a quotation, register for our services, or enquire about a business partnership.

We also collect information automatically when you visit our website. This includes:

IP addresses and approximate location data
Browser type, version, and device information
Pages visited, time spent on site, and referring websites
Interactions with our website tracked through cookies and similar technologies

We may combine information collected directly from you with information obtained from third-party marketing suppliers to improve accuracy and personalise our communications.

Use of Personal Information

Fulfilling Requests

We use personal information to respond to enquiries, provide quotations, deliver products and services, and send marketing or research communications you have requested or consented to.

Website Personalisation

Information we collect helps us provide relevant content and improve navigation on our website.

Support Services

We use personal information to maintain and support our products and services, send technical notifications, and provide assistance. Our live chat service operates under this policy. Technical support access to client systems is governed by separate service agreements.

Marketing Communications

We may use your information for marketing purposes where we have a legitimate interest or your consent to do so. You can unsubscribe from marketing emails at any time by following the unsubscribe link in the email or by contacting us directly. Marketing emails may include tracking pixels to measure open rates and link clicks.

Recruitment

Information submitted as part of a job application is retained for the purpose of employment consideration, unless you ask us to remove it.

Call Monitoring

Syscomm may monitor and, in some cases, record telephone interactions for staff training, quality assurance, and transaction documentation purposes.

Social Media and Online Communities

Our social media profiles may be subject to supplemental privacy policies set by those platforms. Content you post on social media platforms is subject to their terms and conditions and may be visible beyond Syscomm’s direct audience.

Business Partners and Suppliers

Information provided by registered partners and suppliers is used to manage our commercial relationships and may be shared with customers or prospects where relevant.

Information Security and Retention

Security

Syscomm employs physical, operational, and technical safeguards to protect personal information from unauthorised access, disclosure, alteration, or destruction.

Retention

We retain personal information for as long as your account is active or services are being provided, or as needed to comply with legal obligations and resolve disputes. You may request deletion of your information by contacting us; however, we may retain certain data where there is a legitimate legal basis to do so.

Cookies and Web Technologies

What cookies are

Cookies are small text files placed on your device when you visit a website. They allow the website to remember your preferences and behaviour across visits. We also use related technologies such as web beacons and tracking pixels, which operate in a similar way.

How we manage cookie consent

We use a consent management platform to manage cookie preferences on this website. When you first visit our site, a cookie banner explains the categories of cookies in use and allows you to choose which you accept. You can review or update your preferences at any time using the cookie settings link in the footer of our website.

Cookies that are not strictly necessary will not be loaded until you have given your consent.

Cookie categories

We use cookies in the following categories:

Strictly NecessaryEssential for the website to function. These cannot be switched off and do not store personally identifiable information.
Performance and AnalyticsHelp us understand how visitors use our website by collecting aggregated, anonymous data on pages visited, time spent, and navigation paths.
FunctionalEnable enhanced features and remember your preferences across sessions.
Advertising and MarketingUsed to support our advertising activity on third-party platforms and to measure the effectiveness of campaigns. These will only be placed if you accept the Advertising category.

Session and persistent cookies

Session cookies are deleted when you close your browser. Persistent cookies remain on your device for the period set by the cookie, or until you delete them.

Online Advertising and Analytics

Advertising platforms

We use third-party advertising platforms to promote our services to relevant audiences and to measure the effectiveness of our campaigns. These platforms may place advertising cookies on your device that track whether you have visited our website and your interactions with our pages, in order to show you relevant advertising elsewhere online.

Advertising cookies are only placed with your consent and can be declined or withdrawn at any time via our cookie preference centre.

Web analytics

We use a third-party web analytics service to collect information about how visitors use our website. This includes data such as pages visited, time spent on site, and how visitors arrived. The data collected is aggregated and does not identify individual users. Analytics cookies require your consent and can be declined via our cookie preference centre.

Business Visitor Identification

We use a business visitor identification service that analyses the IP addresses of visitors to our website in order to identify the companies that visit us. This helps us understand which businesses are interested in our services and supports our sales and marketing activity.

This service identifies companies, not individual people. It does not place cookies on your device and operates independently of your cookie preferences.

The lawful basis for this processing is Legitimate Interests. If you wish to opt out of your company’s visits being identified in this way, please contact us at [email protected].

External Links

Our website may contain links to third-party websites. Once you leave our site, this privacy policy no longer applies. We encourage you to read the privacy policy of any website you visit.

Your Data Protection Rights

Under UK data protection law, you have the following rights:

AccessTo request a copy of the personal data we hold about you
RectificationTo ask us to correct inaccurate or incomplete information
ErasureTo request deletion of your data, subject to legal retention obligations
RestrictionTo ask us to limit how we use your data in certain circumstances
ObjectionTo object to processing based on legitimate interests or for direct marketing purposes
Data portabilityTo receive your data in a structured, commonly used format

To exercise any of these rights, please contact us at [email protected]. We will respond within one calendar month. If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

Disclosure to Protect Rights

Syscomm may disclose personal information where we are legally required to do so, including in response to court orders, regulatory requirements, or law enforcement requests, or to protect the legitimate rights of the company or our business partners.

Changes to This Policy

We review this privacy policy regularly and will post any material changes on this page. The date of the most recent revision is shown at the top of this document.