Incident Response & Disaster Recovery
When disaster strikes, how prepared are you to respond to an incident that halts operations and prevents users from working?
- Over 200 successful incident recoveries managed since 1984
Our battle-tested solutions
From automated backups to secure data recovery, our battle-tested strategies ensure your operations stay resilient and uninterrupted.
Automated backup systems
Multi-layered backup solutions that protect every level of your infrastructure, tested regularly to ensure your data is always recoverable.
Rapid response teams
24/7 incident response from experts who've handled hundreds of recoveries. We start working immediately to contain threats and restore operations.
Secure data recovery
Your data stays protected throughout the process. Advanced recovery protocols maintain security, even during emergencies.
Business continuity planning
Custom recovery strategies based on your specific risks and requirements. We plan for everything, so you're ready for anything.
Why organisations trust us with their business continuity
Modern organisations need more than just backups – they need complete data resilience.
Our 40+ years of experience means we understand this better than most.
Clear communication
You always know exactly where things stand and what comes next, thanks to real-time updates throughout the recovery process.
Complete coverage
Our integrated platform covers your entire IT environment. We make sure there isn't a single gap where data could be lost or recovery delayed.
Proven experience
With an extensive history of successful incident recoveries, we understand exactly what works. Our tried-and-true approach combines speed with security, getting you back to what you do best ASAP.
Unmatched infrastructure
Our six premium UK data centres (connected by diversely routed Dark Fibre) are equipped with tertiary backup links to ensure constant availability.
We Don't Just Recommend IBM FlashSystem.
We Run Our Business On It.
Before we ever quoted FlashSystem to a client, Syscomm deployed it across all of our 6 UK data centres: retiring our SAS-based SAN in favour of NVMe-backed, AI-driven storage engineered for the threat landscape we deal with every day.
We’re a vendor-agnostic MSP. We evaluated Pure Storage, NetApp, HPE and IBM side by side. FlashSystem won on the criteria that actually matter when an incident hits: drive-level ransomware detection in under 60 seconds, immutable snapshots no compromised admin can delete, and dual-authorisation controls on every destructive action.
That infrastructure is live today, running production workloads for the businesses we protect.
Introducing A Solution Beyond Backup
Why Storage Is The New Frontier
Most security strategies focus heavily on the perimeter—building higher walls to keep attackers out. But in the modern threat landscape, the perimeter is no longer enough. When attackers inevitably breach the walls, they target your backups first in 94% of cases to force a payout.
Syscomm recommends a shift in architecture that moves resilience from “outside the box” to inside the hardware. It is the only foundation that can guarantee a clear path to recovery when every other layer of your security stack has been compromised.
Data Layer Resilience
It embeds cyber-resilience directly into the data layer, creating an "air-gapped" recovery environment inside your storage.
The Backup Trap
Ransomware now targets backup servers first. You need a recovery point that doesn't depend on "hoping the backups are okay".
The Recovery Gap
You face a 76-day average recovery window. Without storage-native resilience, a breach isn't an incident—it’s a business-ending event.
Built For The Moment When Everything Goes Wrong
Four FlashSystem capabilities engineered for when it matters the most. Architected into your environment by Syscomm, so they actually work when you need them.
Protect
Protect
Detect
Detect
Recover
Recover
Future-Proof
Future-Proof
Your incident response and disaster recovery plan
Getting your data protection right requires careful planning and proven processes. Here’s our step-by-step methodology for protecting your business IT in case of emergencies:
Getting to know you
Before anything else, we'll analyse your organisation's data protection needs.
Planning for integration
We'll then use our newly-gained insights to create resilient backup architecture, tailored to you.
Disruption-free
Next comes implementation. We'll make sure to integrate your multi-layer protection without disrupting operations.
Continuous testing
Regular verification ensures recovery readiness no matter the reason or season.
Capability Isn't Resilience. Architecture Is.
FlashSystem gives you the hardware. But in every ransomware recovery we’ve led, the difference between a clean restore and a business-ending event came down to one thing: how the platform was designed, configured, and tested before the incident.
That’s why every Syscomm FlashSystem deployment follows a 7-step resilience roadmap — from strategic assessment and Safeguarded Copy policy design, through deployment, to recovery validation against real-world attack scenarios. Capability becomes resilience only when it’s architected in.
"Recovery is rarely limited by technology, but by design and configuration."
FAQs
Find answers to your most pressing questions about our incident response and disaster recovery services.
Have a query we haven’t covered? Get in touch!
How quickly can you restore our systems?
Recovery times depend on your setup, but our integrated approach typically enables faster restoration than traditional providers – often virtually instant.We’ll define specific RTOs (Recovery Time Objectives) for your organisation in your personalised recovery plan.
What about sensitive data?
Security remains paramount during recovery. Our protocols maintain compliance and protection for your business-critical data throughout the process.
Do you test incident response and disaster recovery procedures?
Absolutely – regular testing is baked into our service. You’ll also get detailed reports showing exactly how your recovery systems perform.
Can you work with our existing backup solutions?
We can integrate existing systems where appropriate, but many of our clients find that our end-to-end approach often provides better protection than their current setup.
How do we get started?
Getting started is easy! Simply reach out to our team for a consultation. We’ll assess your requirements and map out a tailored solution that we feel best meets your needs.
Ready to bridge the gap between present and potential?
Gain valuable insights into your technology posture with our complimentary lite assessment.
We’ll review key areas of your IT, then highlight vulnerabilities and opportunities for improvement in an actionable report.
This snapshot will help you to see not just where your technology stands, but also how to get it out of your way and working better (and more securely) for your business.
