Help Desk Impersonation Attacks: The Social Engineering Threat Organisations Need to Know
Imagine receiving a phone call from someone claiming to be from your IT team. They know your name, your job role and even mention a problem with your account. They ask you to approve a multi-factor authentication (MFA) request or install remote support software so they can “fix” the issue. It sounds convincing. That’s exactly […]
The Big Switch-Off Is Coming: Is Your Network Ready?
The UK’s traditional phone network is approaching a major milestone and for many organisations, the impact will be far-reaching. By January 2027, the Public Switched Telephone Network (PSTN) will be permanently switched off, marking the end of analogue telephony and a full transition to digital, IP-based services. Why the PSTN Switch-Off Matters For decades, PSTN […]
Keeping up with the customer
IT modernisation in the face of changing behaviour The trend towards an ever more digitised world creates a gold-rush opportunity for disruptive organisations seeking to lead their sectors with new customer focussed technologies. These disruptors and early-adopters stand to reap the rewards of increased market share and build new customer revenues at the expense of […]