Pro-active onsite and remote support from our expert IT helpdesk
At Syscomm we take great pride in delivering a comprehensive IT support service that helps our customers become confident that IT can support their business, whilst also controlling costs.
We deliver onsite or remote support paired with forward thinking consultancy to ensure that your IT technology investments and costs are tightly aligned with and always proportionate to your business objectives.
Our professional support allows our customers to focus on their businesses, knowing that Syscomm as their trustworthy IT partner can help them to align technology investment with business goals. We deliver end-to-end, expert IT Support focused on systems availability and uptime, improving staff productivity and renewing confidence in IT to sustain operations 24/7.
Our proactive, pre-emptive approach is focused on identifying issues before they impact services, switching the emphasis away from reactive support towards a managed support framework targeting 100% uptime, 24 hours a day, 365 days a year. We adopt extensive systems maintenance and diagnostic monitoring to keep systems running, supplemented with business orientated consultancy to ensure we’re thinking ahead, converting IT into a platform for business innovation, rather than an onerous cost.
As a specialist provider of Local IT services, Wide Area Connectivity, Data Centre and Cloud services, Syscomm are uniquely placed to support your IT systems end-to-end. We provide Service Level Agreements that focus on the user being able to perform their duties – we maximise application availability and minimise interruptions. We build balanced and proportionate technology solutions, with a complete IT Support wrapper that delivers systems availability, security and resiliency as a part of an effective and business focused outsourced IT Department.
Whether your business is looking for supplementary general or specialist IT support, or to embrace the contractual guarantees and firm SLA offered by a fully outsourced IT Support agreement, Syscomm can tailor a solution to meet your business requirements.
- 1st, 2nd and 3rd line Helpdesk Support
- Infrastructure Design
- Onsite Support and Maintenance
- Strategic Consultancy
- Proactive Monitoring
- Diagnostic and Trend Analysis
- Holiday and Sickness Cover