Syscomm Cloud Suite: Office 365 Backup as a Service

The cloud has changed the data backup industry. Because of its affordable price point, organisations are now able to get a flexible, secure and cost-effective offsite solution that automatically backs up their data. The solution is simple, and the data is available anytime and anywhere.

Good to know that disaster is avoidable. Syscomm’s Backup as a Service (BaaS) is collocated near you in the Midlands or across one of our six data centres, offering a simple and safe way to protect your customer data and avoid any threat of a Microsoft hardware delete.

Microsoft provides a wide array of powerful services within Office 365 – but a comprehensive backup of your Office 365 data is not one of them.

And while it makes good business sense to migrate to Microsoft Office 365, with all the benefits of collaboration via flexible working. However, what 76% of Microsoft Office 365 customers don’t know is that Microsoft is only responsible for protecting their infrastructure. You are responsible (and GDPR accountable!) for protecting your customer’s data.

With all the changes being introduced via GDPR, it is imperative that you adhere to the new additional legal and compliance requirements. And while Microsoft Office 365 offers some limited protection, it by no means covers all the issues for which your business might be held liable. Unfortunately, 38% of Office 365 customers currently have no Back Up and another 38% believe that Microsoft has it covered, leaving them exposed to costly fines and legal battles. Far better to encrypt and protect all your customer data with an Office 365 BaaS solution from Syscomm and ensure you never lose the hard-won trust of your customers.



Microsoft Office 365 Data backup areas of responsibility - infrastructure versus customer data

The big Office 365 Misconception

The misunderstanding falls between Microsoft’s perceived responsibility and the user’s actual responsibility of protection and long-term retention of their Office 365 data.

The backup and recoverability that Microsoft provides and what users assume they are getting are often different. Meaning, aside from the standard precautions Office 365 has in place, you may need to re-assess the level of control you have of your data and how much access you truly have to it.

Microsoft Office 365 offers geo redundancy, which is often mistaken for backup. Backup takes place when a historical copy of data is made and then stored in several locations, so if data is lost, accidentally deleted or maliciously attacked, for example — there will be an easily accessible copy elsewhere.

This is not what Microsoft provides, which is something referred to as Geo redundancy. Crucially, this only protects against site or hardware failure, not data loss / retrieval. Which means that if there is some type of infrastructure crash or outage, your users will remain Always-On and oblivious to these underlying issues, but if data is lost in the process, it cannot be recovered.

With Syscomm BaaS for Office 365, you can:

  • Retrieve Office 365 Exchange Online mailbox items (email, calendar and contacts) from a cloud-based instance of Office 365, securely backed up weekly, daily or as often as every five minutes in Microsoft’s native format
  • Perform backups of unique and localised versions of Office 365
  • Quick search and granular recovery of individual mailbox items residing in a protected and archived copy of your Office 365 data
  • Direct restoration of mailbox items to an Office 365 mailbox, an on-premises Exchange mailbox, saved as a file, emailed as an attachment or exported as a PST

Our Backup as a Service solutions are built to mitigate against downtime and remove the complexity of our customers having to recover critical applications themselves.

Syscomm does not simply offer a ‘backup to the cloud’ service, but a complete and comprehensive local backup, offsite replication and full disaster recovery service on which your business can rely should the unthinkable happen.

Call 0247 771 2000 for a quote, or email [email protected]

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