Syscomm Privacy Policy

Our website users trust in Syscomm’s dependability and integrity in the protection of user’s privacy is most important to us.
This Policy (which may be updated from time to time) describes how cookies and other usage information is gathered and tracked, used, otherwise processed and your personal information protected, while visitors to www.syscomm.co.uk browse or use this website.

This Policy does not apply to instances where we merely process data on behalf of clients for their benefit, such as when we act as a web hosting service provider.

Collection of Personal Information

You may choose to give us personal information directly in a variety of situations, such as your name and contact details for us to communicate with you, to provide a price quotation, or order a product, register for a service, subscription, or to do business with us as a customer, supplier or business partner.

If you are seeking employment with Syscomm you may provide us with your contact and employment details, a description of your education and work experience regarding a job vacancy.

We may also collect information relating to your use of our website using various technologies. We may log certain information that your browser sends us, such as your IP address, browser type and language, access time, and referring website addresses, and we may also collect information about the pages you view within our sites and other actions you take while visiting us.

We may also use such technologies to determine whether you’ve opened an e-mail or clicked on a link contained in an e-mail. Collecting information in this manner allows us to gather statistics about the usage and effectiveness of our website. To personalise your experience and tailor our interactions with you we may employ cookies, web beacons and other technologies.

From time to time, we may also collect information that pertains to you indirectly through other sources, such as marketing list suppliers. When we do so, we ask the supplier to confirm that the information was legally acquired by the third party and that we have the right to obtain it from them and use it.

The information that we collect, either directly or indirectly, may be combined to help us improve its overall accuracy and completeness and to help us better tailor our interactions with you.

Use of Personal Information

If you request something from Syscomm such as, a product or service, a call back, or specific information or marketing materials, we will use the information you provide to fulfil your request. We may also use the information you provide to contact you again for marketing, customer satisfaction survey or research purposes.

Personalising your Experience on our Web Sites

We may use information we collect about you to provide you with a personalised experience on our Web sites, such as providing you with content in which you may be interested and making navigation on our website easier.

Providing Support

We may use your personal information in the support and maintenance of products or services we have provided to you, such as the notification of maintenance windows, clarification of reported issues, changes or problem resolution details. We also provide “Live Chat” sessions on our website to assist you while you’re navigating through our site and will use any personal information you provide during these sessions in accordance with this Privacy Statement.

Whilst providing technical support to you, we may have access to related data that you have provided to us or data that is located on your system. This data may contain information about you, your organisation’s employees, customers, partners, or suppliers. This Privacy Policy does not apply to our access to or handling of this information as the conditions regarding the handling and processing of that data is covered by the applicable Terms of Use or other service agreements between you and Syscomm.

Marketing

The information you provide to Syscomm, in addition to that we collect about you indirectly, may be used for marketing purposes by Syscomm only. Before we do we will offer you the opportunity to choose whether to have your information used in this way. You may at any time choose not to receive marketing materials from us by following the unsubscribe instructions included in each e-mail you may receive, by indicating so when we call you, or by contacting us directly.

We may also include trackers in marketing e-mail messages or our newsletters to determine whether messages have been opened and links contained within clicked on.

Recruitment

In connection with a job application or inquiry, whether advertised on a Syscomm website or with a third-party agency, you may provide us with information about yourself, such as a resume. We will use this information to consider your application for employment purposes. Unless you tell us not to do so, we may keep the information for future consideration.

Monitoring or Recording of Calls, Chats and Other Interactions

Certain online transactions may involve you telephoning us or us you, or comprise of online chats. Please be aware that it is Syscomm’s practice to monitor and in some cases record such interactions for staff training or quality assurance purposes or to retain evidence of a transaction or interaction.

Social Computing Environment

Social media includes forums, wikis, blogs and other social media platforms. When downloading and using these applications or registering to use these social media you may provide personal information which we may use for marketing purposes in accordance with this Privacy Policy. These environments may also include supplemental privacy policies.

Through use some of your information may be made available to other participants as part of your profile and content. Any content you post, such as pictures, information, opinions, or any other type of personal information that you make available to other participants on these social platforms is not subject to this Privacy Policy, but to the Terms of Use of those platforms. The content you provide is likely to be visible to others inside and outside of Syscomm.

Information for Business Partners

If you are a registered business partner you may access specific partner information. We may use information provided to administer and develop our business relationship with you, the business partner you represent, or share with our customers or prospects.

Information for Suppliers

If you represent a registered Syscomm supplier, you may have access to specific website areas for suppliers. We may use information provided to complete transactions, administer and develop our business relationship with you, the supplier you represent, or share with our customers or prospects.

Information Security and Accuracy

We intend to protect your personal information and to maintain its accuracy. Syscomm employs physical, operational and technical safeguards to help us protect your personal information from unauthorised access, use and disclosure.

Retention

We will retain your registration information for as long as your account is active or as needed to provide you services in compliance with agreements. If you wish to request that we no longer use your information, please contact us at [email protected] We do however retain the right to continue to use your information as necessary to comply with our legal obligations, resolve disputes, and implement our agreements.

Cookies, Web Beacons and Other Technologies

As mentioned previously, we collect information from your visits to our website to help us gather statistics about its usage and effectiveness, to personalise your experience, and tailor our interactions with you. We do so through the use of various technologies, including scripts, and cookies. A cookie is a piece of data that a website can send to your browser, which may then be stored on your computer as a tag that identifies your computer.

Cookies are used to measure website usage (such as number of visitors and duration of visit) and interest (such as topics or pages visited) and to allow for ease of navigation or use. As such they are not associated with any personal information, they are also used at times to personalise a known visitor’s experience to a website when associated with profile information or user preferences. Over time this information provides valuable insight to help improve the user experience.

Session cookies are stored in temporary memory and erased when the web browser is closed. Persistent cookies store user preferences for current and successive visits. They are written on your device’s hard disk and therefore still valid when you restart your browser.

There are automated browser mechanisms to restrict tracking instructions, but currently these are not recognised on our website. However, your privacy preferences regarding the use of most cookies and similar technologies can be managed though your web browser by access settings typically under the heading “Tools”.

Since cookies allow you to take advantage of some of our websites’ features we recommend that you leave them turned on. If you block, turn off or otherwise reject our cookies, some web pages may not display properly, or you will not be able to report product or operational issues, add items to your shopping cart, proceed to checkout, or use any website services that require you to sign in.

Online Advertising

Syscomm does from time to time advertise job vacancies, products and services on other party’s websites.

These third parties may use cookies and other technologies to collect information (such as your IP address) about your activities.

Links to Other Websites

To allow you to receive further information or register for events or programmes we may link to Business Partner websites, or to allow you to interact with social media sites or join communities on such sites we may provide links or embed third-party applications that allow you to login, post content or join communities from our website. Your use of these links to non Syscomm websites will be subject to their sites own privacy policies.

Protection of our and other’s Rights

We may also use or share your information to protect the rights of Syscomm, our business partners, suppliers, clients, or others when we have reasonable grounds to believe that such rights have been or could be affected. In addition, we reserve the right to disclose your personal information when required by law and when we believe that disclosure is necessary to protect our rights, or the rights of others, or to comply with a judicial proceeding, court order, or legal process.

Notification of Changes

Should this Privacy Policy change in any pertinent way we will post a notice for 10 days at the top of this page to notify users.

Privacy Questions

If you have questions or complaints regarding our privacy policy or practices, please contact:
Security Officer Syscomm Ltd. Electric Wharf Coventry CV1 4JU.

If you are not satisfied with our response, you can contact The Information Commissioner’s Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

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